EN
Today, the Internet represents one of the greatest growth drivers, essential in all
industries. Most of the brands are now starting to be present on the platform: own sales website,
web partners sales, social media pages, etc.
However, the adoption of the Internet by luxury brands is a paradox: the true sense of the
definition of luxury versus the actual utilization of the Internet. It has been slow to be adopted
in the luxury market: luxury must reflect the values of uniqueness, rarity and selectivity with a
unique purchasing and consumption experience while the Internet is ordinary, collective,
independent, virtual and represents a mass market tool. Therefore, despite their strong need for
exclusivity control and even sense of definition, luxury brands are forced to also appropriate
this new communication tool and more difficult to use it as a distribution tool.
Indeed, it is questionable whether it is appropriate to use digital as a distribution channel (ecommerce) and not only as a communication channel for luxury brands while at the same time
highlighting the core essence of the definition of Luxury.
Accordingly, this research has targeted the online sales of luxury brands and more specifically
examines consumer attitudes and insights regarding the sale of luxury goods on the Internet.