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By students, either individually or collectively, through submissions or statements;
By the Ombudsman in relation to matters brought to their attention.
Requirements for submissions or reports
Submission in writing (letter or email), including the personal details of the person submitting and a summary of the alleged facts;
Submission within a maximum of six months from the date on which the acts in question took place, or from the date on which they came to light.
Preliminary Assessment
Complaints or reports that prove to be entirely without foundation shall be rejected outright in the following circumstances:
They do not meet the requirements described above;
They are unintelligible or unsubstantiated, or are submitted in manifest bad faith;
The seriousness of the acts is clearly insufficient;
The time limit relating to the acts in question has been exceeded;
The Ombudsman has already ruled on the subject matter of the complaint or report;
Where the matter does not fall within the remit of the Student Ombudsman;
Where complaints or reports are not submitted in accordance with the formal requirements, the Student Ombudsman shall request that they be corrected within ten working days. He shall proceed with the case only once they have been duly corrected.
In any of the situations set out above, the Student Ombudsman shall notify the student in writing of their decision.
Stages of the procedure
Admissibility
Opening of the case
Preliminary investigations (establishment of the facts)
Preliminary hearing of the parties involved
Conclusions and recommendations to the relevant bodies
Communication of the recommendations to the relevant bodies and departments, as well as to the students who signed the complaint or submitted the report,
Response from the relevant bodies to the recommendations made
Drafting of a report
Closure of the case
Complaints or reports will be closed where:
It is found that there are no grounds or sufficient evidence to initiate any proceedings;
They do not fall within the Ombudsman's remit;
The alleged illegality, injustice or irregularity has already been rectified;
The student who submitted the complaint or report fails to appear.
Note: The document below is in Portuguese. Summaries will be provided shortly if not yet available.
