Programme Structure for 2024/2025
| Curricular Courses | Credits | |
|---|---|---|
| 1st Year | ||
|
Strategic Personnel Management and Innovation
6.0 ECTS
|
Mandatory Courses | 6.0 |
|
Health Economics and Politics
6.0 ECTS
|
Mandatory Courses | 6.0 |
|
Applied Statistics
3.0 ECTS
|
Mandatory Courses | 3.0 |
|
Project Finance
3.0 ECTS
|
Mandatory Courses | 3.0 |
|
Quality Management in Health
3.0 ECTS
|
Mandatory Courses | 3.0 |
|
Management of Health Units
6.0 ECTS
|
Mandatory Courses | 6.0 |
|
Clinical Governance
3.0 ECTS
|
Mandatory Courses | 3.0 |
|
Innovation in Healthcare Technologies
3.0 ECTS
|
Mandatory Courses | 3.0 |
|
Logistics System in Healthcare Organizations
3.0 ECTS
|
Mandatory Courses | 3.0 |
|
Management Control
3.0 ECTS
|
Optional Courses | 3.0 |
|
Epidemiology
3.0 ECTS
|
Optional Courses | 3.0 |
|
Ethics, Deontology and Health Law
3.0 ECTS
|
Optional Courses | 3.0 |
|
Managing Change in Health Care Organizations
3.0 ECTS
|
Optional Courses | 3.0 |
|
Health and Network Communication
3.0 ECTS
|
Optional Courses | 3.0 |
|
Stress, Health and Quality of Life in Work
3.0 ECTS
|
Optional Courses | 3.0 |
|
Health Tourism
3.0 ECTS
|
Optional Courses | 3.0 |
Strategic Personnel Management and Innovation
LG1. To describe the conditions in which organizational competitiveness is related to HR practices and systems
LG2. To identify the different analytical frameworks about the relations between HRM and organizational performance
LG3. To assess de differences in HR management practices induced by the strategic contexts and challenges faced by organizations
PC1. HRM and organizations: from HR practices to performance
PC2. The alignment of HRM practices with business strategies
PC3. The different types of alignment: horizontal, vertical, and temporal
PC4. HRM and organizational performance: testing the relation and looking at alternative explanations: innovation, customer service, structural and contextual ambidexterity, reliability, resilience, strategic learning
PC5. The role of HRM professionals
In addition to strict compliance with the program regulation, the periodical evaluation method requires a minimum class attendance of 60% and:
- An assignment (individual or in group) with a weight of 40%;
- An individual test, with a weight of 60% and a minimum grade of 10 points.
Alternatively, the final exam, similarly to phase two exams, will account for 100% of the final grade, disregarding the periodical assessment component.
Title: Vogus, T. et al. (2010). Doing no harm: enabling, enacting, and elaborating a culture of safety in health care. Academy of Management Perspectives, 24, 60-77.
Tolk, et al. (2015). High reliability organization research: a literature review for health care. Engineering Management Journal, 27, 4, 218-237.
Pfeffer, J. (2005). Producing sustainable competitive advantage through the effective management of people. Academy of Management Executive, 19, 4, 95-106.
McAlearney, A. S. et al. (2011). High-performance work systems in health care management, part 2: Qualitative evidence from five case studies. Health Care Management Review, 36, 3, 214-226.
Gittell, J. H. (2011). New directions for relational coordination theory. In Cameron, K. S. and G. Spreitzer (Eds). Oxford Handbook of Positive Organizational Scholarship. Oxford University Press.
Garman, A. N. et al. (2011). High-performance work systems in health care management, part 1: Development of an evidence-informed model. Health Care Management Review, 36, 3, 201-213.
Akhnif, E. et al. (2017). Scoping literature review on the learning organization concept as applied to the health system. Health Research Policy and Systems, 15, 1, 16.
Authors:
Reference:
Year:
Title: Human Resource Management
Human Resource Management Journal
The International Journal of Human Resource Management
Human Resource Management Review
Revistas/Journals
Weick, K. and Sutcliffe, K. (2015). Managing the unexpected: Sustained performance in a complex world. New Jersey: John Wiley & Sons.
Veillard, J. et al. (2005). A performance assessment framework for hospitals: the WHO regional office for Europe PATH project. International Journal for Quality in Health Care, 17, 6, 487-496.
Sutcliffe, K., Paine, L., & Pronovost, P. (2017). Re-examining high reliability: Actively organising for safety. BMJ Quality and Safety, 26, 3, 248-251.
Singer, S. et al. (2012). Development of a short-form learning organization survey: The LOS-27. Medical Care Research and Review, 69, 4, 432-459.
QUASER TEAM (2013). The hospital guide: A research-based tool to reflect on and develop your quality improvement strategies.
Huges et al. (2016). Saving lives: a meta-analysis of team training in healthcare. Journal of Applied Psychology, 101,9, 1266-1304.
Harrison, M. I., & Shortell, S., M. (2020). Multi-level analysis of the learning health system: Integrating contributions from research on organizations and implementation. Learning Health Systems, e10226.
Halligan, M. and Zecevic. (2011). Safety culture in health care: a review of concepts, dimensions, measures and progress. BMJ Quality and Safety, 20, 4, 228-343.
Gittell, J. H. et al. (2018). Impact of relational coordination on staff and patient outcomes in outpatient surgical clinics. Health Care Management Review, 45, 1, 12-20.
Gittell, J. H. (2016). Transforming relationships for high performance: The power of relational coordination. Stanford: Stanford University Press.
Gittell, J. H. & Hajjar, L. (2019). Strengthening patient-centered care in the VHA: A relational model of change. Journal of General Internal Medicine, 34, 7-10.
Garvin, D. Edmondson, A., & Gino, F. (2019). Is yours a learning organization? Harvard Business Review, Winter, 86-93.
Christianson, M. K., et al. (2011). Becoming a high reliability organization. Critical Care, 15, 314.
Al-Janabi, A. et al. (2018). Bellagio Declaration on high-quality health systems: from a quality moment to a quality movement. The Lancet, 6, 11.
Authors:
Reference:
Year:
Health Economics and Politics
At the end of this learning unit's term, the student must be able:
LG1: To use economic concepts to understand the health sector
LG2: To present methodologies for economic evaluation of health care programmes.
Part A: Introduction
Part B: Key Issues in Health Economics
Part C: Applied Economics for Health Decision Making (I): issues in health care production
Part D: Applied Economics of Health Decision Making (II): Economic Evaluation of Health Programs
In addition to strict compliance with the program regulation, the periodical evaluation method requires a minimum class attendance of 60% and:
- An assignment (individual or in group) with a weight of 30%;
- An individual test, with a weight of 70% and a minimum grade of 10 points.
Alternatively, the final exam, similarly to phase two exams, will account for 100% of the final grade, disregarding the periodical assessment component.
Title: Morris, S., N. Devlin, D. Parkin e A. Spencer (2012), Economic Analysis in Health Care, John Wiley&Sons.
Authors:
Reference:
Year:
Title: Crespo, N. e N. Simoes (2021). ?Uma Viagem ao Mundo das Ideias Económicas - 100 questões para entender a economia?, Actual Editora (Lisboa, Portugal
Drumond, M., G. Torrance, B. O'Brien e G. Stoddart (2003), Methods for the Economic Evaluation of Health Care Programmes, Oxford University Press.
Authors:
Reference:
Year:
Applied Statistics
At the end of the course, students should be able to:
- Use methods to collect, analyse and treat quantitative information
- Use SPSS to process survey answers in order to produce information from the data
- Summarize data by using frequency tables, graphical representations and numerical indicators
- Select, perform and interpret a statistical test
- Perform and interpret a Principal Component Analysis
- Reduce the information through the construction of composite variables
- Have a critical perspective towards the statistical results
- Communicate orally and in writing the results of the work done within the scope of health statistical data analysis.
1. Introduction to methods for collecting information and Sampling processes
2. Statistical inference
- Parametric tests of hypothe¬ses: one mean, equality of two means for equal or different variances;
- Test of equality of variances;
- Oneway ANOVA;
- Multiple comparison tests;
- Nonparametric tests of hypothe¬ses: goodness-of-fit test of Kolmogorov-Smirnov; qui-square independence test; test of Mann-Whitney; test of Kruskal-Wallis.
- Applications in SPSS.
3. Information reduction techniques
- Summated scores. Internal consistency: Cronbach's alpha.
- Principal components analysis
o Objectives and definition of principal components;
o Selection of principal components: extraction criteria;
o Rotation of the components;
o Interpretation of the principal components.
- Application in SPSS.
In addition to strict compliance with the program regulation, the periodical evaluation method requires a minimum class attendance of 60% and:
- An assignment (individual or in group) with a weight of 20%;
- An individual test, with a weight of 80% and a minimum grade of 10 points.
Alternatively, the final exam, similarly to phase two exams, will account for 100% of the final grade, disregarding the periodical assessment component.
Title: Vicente, P., 2012. Estudos de Mercado e de Opinião, Lisboa: Edições Sílabo.
Maroco, J., 2014. Análise Estatística Com o SPSS Statistics, 6ª ed., Lisboa: Sílabo.
Folhas de apoio elaboradas pela docente e disponibilizadas no decurso da unidade curricular.
Authors:
Reference:
Year:
Title: Vicente, P., E. Reis e F. Ferrão, 2001. Sondagens. A Amostragem como Factor Decisivo de Qualidade, 2ª ed., Lisboa: Sílabo.
Reis, E., 2001. Estatística Multivariada Aplicada, Lisboa: Sílabo.
Reis, E. et al., 2003. Estatística Aplicada (Vol. 2), 5ª ed., Lisboa: Sílabo
Reis, E., 2009. Estatística Descritiva, 7ª ed., Lisboa: Sílabo
Authors:
Reference:
Year:
Project Finance
At the end of this course, students will have learned:
1. Project valuation methodologies
2. The different types of investments;
3. The impact of the financing decision on a project's value
1. Time Value of money: Discounting and compounding; Nominal vs effective interest rates
2. Investment project appraisal criteria: Payback, NPV, IRR, PI, breakeven
3. The FCFF: components, meaning and origins
4. Different types of investment projects
5. Project valuation: the WACC and the APV methods
6. Sensitivity analysis, risk and real options
7. The impact of the financing decision on a project's
value
8. Sources of funding
In addition to strict compliance with the program regulation, the periodical evaluation method requires a minimum class attendance of 60% and:
- An assignment (individual or in group) with a weight of 30%;
- An individual test, with a weight of 70% and a minimum grade of 10 points.
Alternatively, the final exam, similarly to phase two exams, will account for 100% of the final grade, disregarding the periodical assessment component.
Title: 2.Brealey, Myers e Allen - Princípios de Finanças Empresariais. McGraw Hill
1.Gomes Mota, A. e Custódio, C., "Finanças da Empresa"
Livros:
2. "A Decisão de Investimento"
1. "O Valor Financeiro do Tempo"
Textos de Apoio:
Authors:
Reference:
Year:
Title: Berk, J. and DeMarzo, P. - Corporate Finance
Damodaran - Corporate Finance. Wiley
Authors:
Reference:
Year:
Quality Management in Health
The main purpose of this unit is to enable students:
1.To explain the health quality systemic approach.
2.To describe the relation between quality management and processes of change and to identify the main constraints and obstacles;
3.To identify assessment and monitoring mechanisms of health systems and organizations;
4.To identify the health quality dimensions;
5.To describe the main quality management systems (QMS);
6.To describe the main quality improvement methodologies and tools;
7.To identify the leader quality organizations, international and national;
8.To explain the concept and role of risk management;
9.To describe the Patient Safety Movement, its objectives and to identify solutions and success cases.
1. Historical evolution and perspectives of the concept of health quality;
2. Certification and Accreditation programs;
3. Assessment and monitoring mechanisms of health systems and organizations;
4. Leadership and Quality in healthcare;
5. Quality continuous improvement tools and methodologies;
6. Healthcare quality Indicators: structure, process and outcomes;
7. National and international framework for Patient Safety;
8. Risk management: challenges and solutions;
9. Health literacy and patient safety.
In addition to strict compliance with the program regulation, the periodical evaluation method requires a minimum class attendance of 60% and:
- An assignment (individual or in group) with a weight of 20%;
- An individual test, with a weight of 80% and a minimum grade of 10 points.
Alternatively, the final exam, similarly to phase two exams, will account for 100% of the final grade, disregarding the continuous assessment component.
Title: DAVID B. NASH, ELIZABETH R. RANSOM, MAULIK S. JOSHI, SCOTT B. RANSOM (2019) The Healthcare Quality Book: Vision, Strategy, and Tools, Fourth Edition. Chicago: Health Administration Press. 513p.
PATRICE SPATH (2013). Introduction to Healthcare Quality Management, Second Edition. Chicago: Health Administration Press. 289p.
https://www.gov.uk/government/publications/berwick-review-into-patient-safety
NATIONAL ADVISORY GROUP ON THE SAFETY OF PATIENTS IN ENGLAND (2013). Improving the Safety of patients in England (The Berwick Report), Agosto. 46, Disponível em:
FRAGATA, J.(2012).. Segurança dos Doentes - Uma Abordagem Prática, Lidel - Edições Técnicas, Ldª, Lisboa, 2012, 324 p.
Authors:
Reference:
Year:
Title: SESCAM Servicio de Salud de Castilla-La Mancha. Manual de Calidad Asistencial. 2009, 671. Disponivel em: http://sescam.jccm.es/web1/profesionales/Calidad/Manual_Calidad_Asistencial-SESCAM_SCLM.pdf
REASON, James e Alan Hobbs. Managing Maintenance Error. A Pratical Guide, Ashgate Publishing Company, 2003, 183.
ORGANIZAÇÃO MUNDIAL DA SAÚDE. Guidance on developing quality and safety strategies with a health system approach, Copenhaga, 2008, 48.
NICE. Principles for Best Practice in Clinical Audit, Radcliffe Medical Press, Oxon, Reino Unido, 2002.
MEARS, Peter. Quality Improvement Tools & Techniques, McGraw-Hill, Nova Iorque, 1995, 326
INSTITUTE OF MEDICINE. Crossing The Quality Chasm. A new Health System for the 21th Century. National Academy Press, Washington D.C., 2001 (5.ª Ed. de Junho 2004), 287.
INSTITUTE OF MEDICINE. To Err is Human. Building a Safer Health System. National Academy Press, Washington D.C., 2000, 287.
França, Margarida. "Gestão da qualidade e inovação em saúde". Financiamento Inovação e Sustentabilidade, apdh, Lisboa, Outubro 2008.
FRAGATA, José et al. Risco Clínico. Complexidade e performance, Livraria Almedina, Coimbra, Maio 2006, 346
BERWICK, Donald M., A. Blanton Godfrey e Jane Roessner. Curing Health Care - New Strategies for Quality Improvement, Jossey-Bass Publishers, São Francisco, 1990, 287.
ARANAZ, JM e al. Gestión Sanitaria. Calidad e seguridad de los pacientes. FUNDACÍON MAPFRE, Ediciones Diaz Santos, 2008, 395.
Authors:
Reference:
Year:
Management of Health Units
At the end of this unit`s term, the student must be able to:
LG 1. Characterization of health organizations
LG 2. To diagnose an health organization
LG 3. Design a project of organizational change
Syllabus:
1-Institutional and market dimensions
2-Organizational structure.
3- Organizational Culture
4-Organizational diagnosis: An integrated Approach. Management of people processes, innovation and results
5-Strategies: Participative, transformational, telling and forcing
In addition to strict compliance with the program regulation, the periodical evaluation method requires a minimum class attendance of 60% and:
- An assignment (individual or in group) with a weight of 40%;
- An individual test, with a weight of 60% and a minimum grade of 10 points.
Alternatively, the final exam, similarly to phase two exams, will account for 100% of the final grade, disregarding the periodical assessment component.
Title: - Porter, M., Teisberg, E. (2006) Redefining Health Care - Creating Value-Based Competition on Results. Harvard Business School Press.
- Johnson, J.; Rossow, C. (2017). Health Organizations: Theory, Behavior, and Development. Jones & Bartlett Learning, LLC.
-Cameron K., Quinn R. (2011). Diagnosing Changing Organizational Culture. John Wiley & Sons.
Henry Mintzberg (2017 ) Managing the myths of health care. Berrett-koehler Publishers
Authors:
Reference:
Year:
Title: - Wheelen, T., Hunger, J. (2012) Strategic Management and Business Policy: Toward Global Sustainability. Pearson
- Liu, Y., Perrewé P. (2005). Another look at the role of emotion in the organizational change: A process model. Human Resources Management Review, 15, 263-280.
Authors:
Reference:
Year:
Clinical Governance
1. To characterize the different dimensions of clinical governance
2. Identify appropriate practices to promote safety in health care
3. Identify principles ethical principles in the health
1 Introduction to Clinical Governance
2 Basic Elements of Clinical Governance
3. Safety Promotion in Health Care
4. Clinical Management, Knowledge and Innovation
5. Ethics in Health
6. Doctors and Society - Professionalism
Ongoing evaluation requires a minimal presence in 60% of the classes time and includes the accomplishment of:
- An individual or group work - 20%
- An individual test - 80% and a minimum score of 10 points.
The assessment is performed in two phases. In 1st phase the participant will be in the continuous evaluation system. The 2nd phase it corresponds to a final exam that will represent 100% of the final score obtained, in this case it will not be considered the continuous evaluation result.
Title: FRAGATA, José. Segurança dos Doentes - Uma Abordagem Prática, Lidel - Edições Técnicas, Ldª, Lisboa, 2012, 324.
Authors:
Reference:
Year:
Title: THE NATIONAL PATIENT SAFETY AGENCY, Seven steps to patient safety. An overview guide for NHS staff, Edição de Autor, Londres, Abril 2004, 25. Disponivel em: http://wwww.npsa.nhs.uk
OVRETVEIT, John e Paulo Sousa. Quality and Safety Improvement Research: Methods and Research Practice from the International Quality Improvement Research Network (QIRN), Edição dos Autores, Escola Nacional de Saúde Pública e MMC Karolinska Institutet, Lisboa, 2008, 294.
INSTITUTE OF MEDICINE. Crossing The Quality Chasm. A new Health System for the 21th Century. National Academy Press, Washington D.C., 2001 (5.ª Ed. de Junho 2004), 287.
INSTITUTE OF MEDICINE. To Err is Human. Building a Safer Health System. National Academy Press, Washington D.C., 2000, 287.
FRAGATA, José et al. Risco Clínico. Complexidade e performance, Livraria Almedina, Coimbra, Maio 2006, 346.
Authors:
Reference:
Year:
Innovation in Healthcare Technologies
1. Identify the main technologies including hardware components commonly used in healthcare and the relations with smart systems such as smart city.
2. Understand and formulate the requirements for the particular healthcare smart system including elements such as accuracy, reproducibility, reliability but also about interoperability and usability.
3. Acquire knowledge about the main standards for data communication, data storage in healthcare..
4. Acquire knowledge about the main software technologies and implementation associated with smart healthcare and also related the development of virtual and augmented reality environments used for healthcare and data representation.
5. Put innovative solutions in action and be able to write a patent starting from own solutions for healthcare.
- Wearable sensors and ubiquitous computing for health status monitoring: Novel Sensing Technologies printed, flexible, biodegradable and biocompatible electronics; body sensor network
- Smart or implantable device for healthcare: Implantable sensors, smart pills, Implantable drug delivery
- Mobile application for diagnostics and treatment
- New smart environments and objects for physical rehabilitation: remote sensing systems, virtual reality, augmented reality, robots and exoskeleton for physiotherapy train support;
- At-home or portable diagnostics: Hospital-level diagnostics in the home, smart assistive technology;
- Electronic Health Record and Machine Learning: standards for EHR data, information, functionality, and interoperability. HL7 Electronic Health Record (EHR). Software tools for electronic health record, new big data set developments, and big data analytics.
- Case study: innovative solution for healthcare and realization of a draft patent.
In addition to strict compliance with the program regulation, the periodical evaluation method requires a minimum class attendance of 60% and:
- An assignment (individual or in group) with a weight of 30%;
- An individual test, with a weight of 70% and a minimum grade of 10 points.
Alternatively, the final exam, similarly to phase two exams, will account for 100% of the final grade, disregarding the periodical assessment component.
Title: - Tim Benson and Grahame Grieve, Principles of Health Interoperability: SNOMED CT, HL7 and FHIR (Health Information Technology Standards), Springer 2016
- Homero Rivas and Katarzyna Wac, Digital Health: Scaling Healthcare to the World (Health Informatics), Springer 2017;
- Octavian Postolache, Patent Elaboration Guide, ISCTE, 2017;
- Octavian Postolache, Innovation in Healthcare Technologies ISCTE 2017;
Authors:
Reference:
Year:
Logistics System in Healthcare Organizations
At the end of the course students should:
A)Know the basic dimensions of logistics and supply chain management (SCM);
B)Understand the healthcare contexts where one should apply the basic dimensions of logistics and supply chain management;
c) Recognize the tangible and intangible logistics systems in healthcare contexts;
D) Know the fundamentals of: supplier qualification; distribution systems and warehouse systems in healthcare contexts;
E)Know the main topics in terms of capacity in health units
1. Logistics and Supply Chain Management
2. Supplier Qualification and Sourcing Principles
3. Distributions Systems and General Warehouse Principles in Healthcare Systems; Inventory Management in Healthcare Systems
4. Capacity and Layout
ongoing evaluation requires a minimal presence in 60% of the classes time and includes the accomplishment of: Participation in class - 20%; An individual test - 80% and a minimum score of 10 points.
The assessment is performed in two phases. The 1rst phase the participant will be in the continuous evaluation system. the 2nd phase it corresponds to a final exam that will represent 100% of the final score obtained, in this case it will not be considered the continuous evaluation result.
Title: - Carvalho, José Crespo de; Ramos, Tânia - Logística na Saúde (2019), 4ªEdição, Edições Sílabo;
Authors:
Reference:
Year:
Title: - Grabam, Mark - Lean Hospitals (2009), CRC BOOKS;
- Christopher, Martin - Logistics and Supply Chain Management (2011), Pitman Publishing
Authors:
Reference:
Year:
Management Control
Realize and present to an audience a diagnosis study on a management
control model (written and oral format);
2. Know how to select the management control tools most adequate to the needs of managers;
3. Interpret financial and non-financial information and structure it from a managerial standpoint;
4. Propose the implementation of management control tools through a
corporate performance perspective.
I - Management Control System: Key Ideas
Performance Management and entity value
Performance perspectives
Control systems principles
II - Management control systems process
Technical instruments
Planning cycle role on defining objectives.
Performance measurement systems: Tableau de bord and Balanced Scorecard.
Organizational structure based on responsibility centers; cost, profit and investment centers
Performance evaluation criteria of responsibility centers
III - Balanced Scorecard methodology - case study en healthy entity.
Ongoing evaluation requires a minimal presence in 60% of the classes time and includes the accomplishment of:
- An individual or group - 30%;
- An individual test- 70% and a minimum score of 10 points.
The assessment is performed in two phases. 1st -phase the participant will be in the continuous evaluation system. 2nd phase- it corresponds to a final exam that will represent 100% of the final score obtained, in this case it will not be considered the continuous evaluation result.
Title: - Rodrigues, J.A., e Ana Simões, Analisar a Performance Financeira - uma perspectiva multidimensional, 2ª Ed. Coleção Global Áreas Editora 2012.
- Jordan, H., J.C.Neves, e J.A.Rodrigues. O Controlo de Gestão - ao Serviço da Estratégia e dos Gestores, 10ª Ed. Lisboa, ÁREAS Ed., 2015.
Textos de apoio teórico/práticos a facultar pela equipa docente durante o semestre;
Authors:
Reference:
Year:
Title: Vancil, Richard F; What kind of management control do you need; Harvard Business Review, Mar-Abril de 1973.
Young, David; Economic Value Added: A Primer for European Managers; European Management Journal, Vol. 15, nº 4, pág. 335-343, 1997.
Kaplan, Robert S.; Kemps LLC: Introducing Time Driven ABC; Harvard Business Review, Agost de 2005.
Flamholtz, Eric; Effective organizational Control: A Framework, Applications, and Implications, European Management Journal Vol. 14, nº 6, pág. 596-611, 1996.
Epstein, Marc; Manzoni, Jean-François; Implementing Corporate Strategy: from Tableaux de Bord to Balanced Scorecard; European Management Journal; Vol. 16, nº 42 pág. 190-203, 1998.
Dearden, John; The case against ROI control; Harvard Business Review, Maio-Jun de 1969.
Dearden, John; Measuring profit center managers; Harvard Business Review, Set-Out de 1987.
- Artigos diversos, dos quais se destacam;
- Jornais da base de dados da Biblioteca do ISCTE "A..Z", ou "b-on", relacionados com as principais temáticas da UC;
Jornais diários e/ou semanários com temáticas de gestão;
- Olve, N.G., Roy, J., Wetter, M. ., Performance Drivers - a Practical Guide to using the Balanced Scorecard, 1ª Ed., Wiley.
- Kaplan, R., Norton, D., The Balanced Scorecard - HBS Press, Boston, 1996.
- Brimson, James A., Activity Accounting - An Activity-Based Costing Approach, John Wiley & Son, New York, 1991.
- Anthony, R.N., Management Control Systems,12ª Ed. Homewood, III.: McGraw-Hill, 2007.
- Rodrigues, J.A., e Ana Simões, Descentralizar e responsabilizar por Resultados - a organização em centros de responsabilidade, Colecção Global, Áreas Editora 2009.
Authors:
Reference:
Year:
Epidemiology
1.Identify the concepts and methods of Epidemiologic Science
2.Characterize the principles of epidemiological surveillance
3. Apply epidemiological principles to health planning and prevention and control of diseases.
4.Apply epidemiological principles to the evaluation of health policies
1 General Epidemiology:
Introduction. Concepts and application of epidemiology
2. Epidemiological surveillance: Principles concepts and methods applied to infectious diseases and chronic diseases with more prevalence in Portugal and in Health Programs surveillance .
3. Descriptive and Analytic Epidemiology
Epidemiology: Research studies applied to Health decision .
4.Epidemiology and the evaluation of Health Policies .
5. Epidemiology and Health Administration
Ongoing evaluation requires a minimal presence in 60% of the classes time and includes the accomplishment of:
- An individual test- 100% and a minimum score of 10 points.
The assessment is performed in two phases. 1st- the participant will be in the continuous evaluation system. 2nd - it corresponds to a final exam that will represent 100% of the final score obtained, in this case it will not be considered the continuous evaluation result.
Title: Rothman, Kenneth J. (2012). Epidemiology: An Introduction. Oxford.
Authors:
Reference:
Year:
Title: Gouda, Pawels (2014). The science of epidemiology and the methods needed for public health assessments: a review of epidemiology textbooks.
Petitti - Meta -Analysis, Decision Analysis and Cost Effectiveness Analysis, 2nd ed.
Spasoff (1999). Epidemiology Methods for Health Policy.
Young (1998). Population health.
Gray (2010). Evidence -Based Healthcare.
Brownson/Petitti - Applied Epidemiology (pdf.)
Fletcher Robert, Fletcher S. (2005). Clinical Epidemiology.The Essentials. Lippincolt William&Wilkins, 4 th ed.
Department of Epidemiology School of Public Health, University of North Carolina at Chapell Hill, USA, Victor Schoenbach, 2000. www.epidemiolog.net
Schoenbach Victor J, Wayne D, Rosamond. Understanding the Fundamentals of Epidemiology-an evolving text.
Rothman Kenneth J, Geenland Sander (2008). Modern Epidemiology.Timothy L Lash, 3rd ed.,Lippincolt William&Wilkins.
Gordis, L. (2008). Epidemiology. Barnes & Noble.
Beaglehole R, Bonita R, Kjellstrom T. (2010). Basic Epidemiology. World Health Organization,2nd ed.
Aschengrau, A. & Seage III G.R. (2008). Essentials of Epidemiology in Public Health. Jones and Barthett Publishers.
Authors:
Reference:
Year:
Ethics, Deontology and Health Law
1. Defining the legal framework and structure of the health system
2. Defining the medical and legal principles which rule the health professional's activity
3. Caracterizing the labour and disciplinary status of the health professionals.
4. In-depth analysis of central aspects of the legal status of the health professionals (informed consent, medical responsibility, health information and data protection)
I - Legal and Institutional Framework
1. Constitutional Health Law
2. International Sources, "principlism" and Human Rights
3. Implementation of Human Rights with projection on the field of medical law:
4. Protection of personality: personality rights and relevant criminal types
5. Implementation and setting out to (other) relevant issues in the medical-legal field: adversed effects or medical malpractice; medical confidentiality and information to third parties by breaching confidentiality (the case of HIV/Aids); leges artis and end(ing) of life (palliative care and euthanasia).
6. Structure / organization of the health system and review of normative instruments
II - Medical Law: Practioner's Status and Professional Performance
1. Health Professional's Employment and Disciplinary Status
2. Health Professional's performance: particular aspects of its legal regime:
-Medical responsibility
-The informed consent
-Health information
Ongoing evaluation requires a minimal presence in 60% of the classes time and includes the accomplishment of:
- An individual or group work that can be set - 20%;
- An individual test - 80% and a minimum score of 10 points.
The assessment is performed in two phases. 1st- the participant will be in the continuous evaluation system. 2nd- it corresponds to a final exam that will represent 100% of the final score obtained, in this case it will not be considered the continuous evaluation result.
Title: Rueff, Maria do Céu (2013) (coord.) Direito da Medicina - Eventos Adversos, Responsabilidade, Risco, Lisboa, Universidade Lusíada Editora.
Rueff, Maria do Céu (2013) "Leges Artis e fim de vida, compaixão e direito penal", in: Emoções e Crime: Filosofia, Ciência, Arte e Direito Penal (coordenação de Maria Fernanda Palma, Augusto Silva Dias e Paulo Sousa Mendes), Coimbra, Almedina, 2013: 183-201.
Raposo, Vera Lúcia (2013), Do Ato Médico ao Problema Jurídico, Coimbra, Almedina.
Pereira, André Gonçalo Dias (2015) Direitos dos Pacientes e Responsabilidade Médica, Coimbra, Coimbra Editora / Centro de Direito Biomédico da Faculdade de Direito da Universidade de Coimbra.
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Title: Rueff, Maria do Céu (2010) "Dever de informar, conflitos de interesse e deontologia na relação tripartida cidadão-médico-seguradora (A propósito do Novo Regime Jurídico do Contrato de Seguro, aprovado pelo Decreto-Lei n.º 72/2008, de 16 de Abril), in: Lex Medicinae - Revista Portuguesa de Direito da Saúde, Ano 7, vol 13, 2010: pp. 43-56.
Rueff, Maria do Céu (2009) Segredo Médico como Garantia de Não-Discriminação: Estudo de Caso HIV-SIDA, Coimbra, Coimbra Editora / Centro de Direito Biomédico da Faculdade de Direito da Universidade de Coimbra.
Lopes, Licínio (2010) "Direito Administrativo da Saúde", in: Tratado de Direito Administrativo Especial - vol. III, coord. Paulo Otero e Pedro Gonçalves, Coimbra, Almedina, pp 225 - 366.
Cadilha, Carlos Alberto Fernandes Cadilha (2011), Regime da Responsabilidade Civil Extracontratual do Estado e demais Entidades Públicas, Coimbra, Coimbra Editora.
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Managing Change in Health Care Organizations
At the end of this unit`s term, the student must be able to understand the concepts to:
- Define the most appropriate change process in each situation in healthcare organizations
- Define the steps of change management in healthcare organizations
- Identify the resistance forms to change in healthcare organizations
- Define the strategies to manage change in healthcare organizations
1. Process of change in healthcare organizations
2. Steps of change management in healthcare organizations
3. Resistance to change in healthcare organizations
4. Strategies of change in healthcare organizations
5. Successful and unsuccessful cases in change management in healthcare organizations
ongoing evaluation requires a minimal presence in 60% of the classes time and includes the accomplishment of: An individual or group work - 35%; An individual test - 65% and a minimum score of 10 points.
The assessment is performed in two phases. The 1st phase the participant will be in the continuous evaluation system. The 2nd phase it corresponds to a final exam that will represent 100% of the final score obtained, in this case it will not be considered the continuous evaluation result.
Title: Leading Strategic Change In An Era Of Healthcare Transformation -2016
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Title: Relatório um futuro para a Saúde - todos temos um papel a desempenhar - (2004) - Fundação Calouste Gulbenkian
Pexton, Carolyn (2009) - Overcoming the Barriers to change in Health care system
Kotter, John (1996) - Leading Change
Parkin, Paul (2009). Managing Change in Healthcare: Using Action Research. Sage Publications.
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Health and Network Communication
- Grasping the significance of differences between theoretical and social context in the Age of Information and Network;
- Encourage research in the health sector, including on the social impact of the Internet and related technologies;
1. Communication in Health, Communication of health or Communication and Health?
2. The importance of communication and ICT in the field of public health
3. Health in the Information Age: citizens, content and social networks
4. ICT in health: empowerment and autonomy of citizens?
5. Health in the Information Age: professionals and institutions
In addition to strict compliance with the program regulation, the periodical evaluation method requires a minimum class attendance of 60% and:
- An assignment (individual or in group) with a weight of 30%;
- An individual test, with a weight of 70% and a minimum grade of 10 points.
Alternatively, the final exam, similarly to phase two exams, will account for 100% of the final grade, disregarding the periodical assessment component.
Title: Eysenbach, G. (2001), What is e-health?, Journal of Medical Internet Research, vol. 3, nº2 (http://www.jmir.org/2001/2/e20).
Espanha, Rita (2013). Informação e saúde - Tecnologia e acompanhamento disponível em http://www.ffms.pt/estudo/462/informacao-e-saude
Espanha, Rita et al. (2012), Os Portugueses, a saúde e a Internet, Lisboa: Fundação Calouste Gulbenkian.
Espanha, Rita (2010), ?Tecnologias de Informação e Comunicação na Saúde?, in Jorge Simões (coord.), 30 anos do Serviço Nacional de Saúde ? Um percurso comentado, Coimbra: Almedina.
Espanha, Rita (2009), Saúde e comunicação numa sociedade em rede. O caso português, Lisboa: Monitor.
Abdelmaleck, A.A (1999), ?As representações sociais da Saúde e da doença?, in Ciências Humanas e Cuidados de Saúde: Manual para Profissionais de saúde, Lisboa: Instituto Piaget, pp. 205 ? 239.
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Title: Norris, Bill (1999), ?Keynote presentation - Media as a determinant of health? in Franklin Apfel, The Pen is as mighty as the surgeon's scalpel: improving health communication impact. London: Nuffield Trust (http://www.euro.who.int/document/e68240.pdf).
Netlleton, Sarah (2004), ?Health e-types? An analysis of everyday use of the Internet for health? in Information, Communication & Society, U.K., Routledge.
Murray, E. et all (2003), ?The Impact of Health Information on the Internet on Health Care and the Physician-Patient relationship: patient perceptions?, Journal of Medical Internet Research (http://www.jmir.org/2003/3/e17).
Loader, Brian D. (1997) (ed.) The Governance of Cyberspace: Politics, Technology and Global Restructuring. London: Routledge.
Kwankam, S. Yunkap (2004), What e-Health can offer. Bulletin of the World Health Organization: Perspectives, Geneva, pp. 800-801, (http://www.who.int/bulletin/volumes/82/10/797.pdf).
Kivits, Joëlle (2004), ?Researching the ?informed patient?: the case of Online Health Information Seekers?, in Information, Communication & Society, UK: Routledge.
Kelleher, David (2001), ?New social movements in the heath domain?, in Graham Scambler (org.), Habermas, Critical Theory and Health, Londres, Routledge, pp.119-142.
Katz, James E. e Ronald E. Rice (2002), Social Consequences of Internet Use: access, involvement, and interaction, Cambridge, MIT Press.
Katz, James, Ronald Rice and Sophia Acord (2006), ?Usos da Internet e de Tecnologias Móveis nos Sistemas de Saúde: Abordagens Sociais e Organizacionais num Contexto Comparativo?, in Gustavo Cardoso e Manuel Castells (Org.) (2006), A Sociedade em Rede ? Do Conhecimento à Acção Política, Lisboa: Imprensa Nacional Casa da Moeda.
Hyer, Randall N., Covello, Vincent T. (2005b), Effective media communication during public health emergencies: a WHO field guide, Geneva: World Health Organization (http://whqlibdoc.who.int/hq/2005/WHO_CDS_2005.31a_eng.pdf). involvement, and interaction, Cambridge, MIT Press.
Hyer, Randall N., Covello, Vincent T. (2005a), Effective media communication during public health emergencies: a WHO handbook, Geneva: World Health Organization (http://whqlibdoc.who.int/hq/2005/WHO_CDS_2005.31_eng.pdf).
Hinske, S, Ray, Pradeep (2006), Towards a global e-health framework for the support of pandemic control. The International Educational and Networking Forum for eHealth, Telemedicine and Health ICT. Luxembourg, The Med-e-Tel 2006 Proceedings (http://www.medetel.lu/download/2006/parallel_sessions/presentation/0407/Hinske.pdf).
Himanen, P., Torvalds L. & Castells M. (2001). The Hacker Ethic and the Spirit of the Information Age, London: Vintage.
Hardey, M. (1999), Doctor in the house: the Internet as a source of lay health knowledge and the challenge to expertise, in Sociology of Health & Illness, 21(6), 820-835.
Gebreel, Ashour Omar, Butt, John (1997), Making health messages interesting, World Health Forum, 18(1): 32-34 (http://whqlibdoc.who.int/whf/1997/vol18-no1/WHF_1997_18(1)_p32-34.pdf).
Garrido, Marcial Velasco, Kristensen, Finn Børlum, Nielsen, Camilla Palmhøj e Busse, Reinhard (2008), Health technology assessment and health policy-making in Europe, European Observatory on Health Systems and Policies, Observatory Studies Series No 14, World Health Organization (http://www.euro.who.int/InformationSources/Publications/Catalogue/20081113_1).
Fox, Susannah (2005), ?Health Information Online, Pew Internet and American Life Project?. (http://www.pewInternet.org/PPF/r/156/report_display.asp).
Figueras J., Mossialos E., McKee M., Sassi F. (1994), ?Health Care Systems in Southern Europe: is there a Mediterranean Paradigm??, in International Journal of Health Sciences, 5(4), pp.135-146.
Eng, Thomas R. (2001), The eHealth Landscape: A Terrain map of emerging information and communication technologies in health and health care. Princeton: The Robert Wood Johnson Foundation (http://www.informatics-review.com/thoughts/rwjf.html).
Collste, Göran, ?The Internet doctor and medical ethics Ethical implications of the introduction of the Internet into medical encounters?, Med Health Care Philos. 2002; 5(2):121-5. (http://www.ncbi.nlm.nih.gov/sites/entrez?cmd=Retrieve&db=PubMed&list_uids=12168987&dopt=Abstract).
Cardoso, Gustavo e Rita Espanha (coord.) (2007), Profissionais de Saúde na Era da Informação: Médicos, Enfermeiros e Farmacêuticos, Lisboa, CIES/ISCTE (relatório final e anexos).
Carapinheiro, Graça (2005), Saberes e poderes no hospital, Porto, Afrontamento.
Castells, Manuel (2002) A Era da Informação: Economia, Sociedade e Cultura ? A Sociedade em Rede, Lisboa, Fundação Calouste Gulbenkian
Calnan, Michael; Williams, Simon (1991), ?Style of life and the salience of health: an exploratory study of health related practices in households from differing socio-economic circumstances?, in Sociology of Health and Illness, 13(4), pp. 506 ? 529.
Butel, J. S. (2000), Simian virus 40, poliovirus vaccines, and human cancer: research progress versus media and public interests, Bulletin of the World Health Organization: the International Journal of Public Health, 78(2): 195-198 (http://www.who.int/bulletin/pdf/2000/issue2/0245.pdf).
Brodie, M. et alia (2000), ?Health information, the Internet, and the digital divide?, Health Affairs, Vol 19, nº 6, 255-265.
Baker, Laurence, Wagner, Todd, Singer, Sara e Bundorf, M. (2003), ?Use of the Internet and E-mail for Health Care Information ? results from a national survey?, in Journal of the American Medical Association, volume 289, nº 18.
Aston, Katie (1999), ?Communication - Yes, but does it work?? in Franklin Apfel, The Pen is as mighty as the surgeon's scalpel: improving health communication impact. London: Nuffield Trust (http://www.euro.who.int/document/e68240.pdf).
Andreassen, Hege K., et al (2007), ?European citizens' use of E-health services: A study of seven countries?, BioMed Central Ltd. (http://www.biomedcentral.com/1471-2458/7/53).
Ammenwerth, Elske, Iller, Carola e Mahler, Cornélia (2006), ?IT-adoption and the interaction of task, technology and individuals: a fit framework and a case study?, in BMC Medical Informatics and Decision Making.
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Stress, Health and Quality of Life in Work
To know how to design a workplace stress prevention and management program
Program1. Quality of life and Occupational health
1.1. Definition of quality of life in the workplace and occupational health
1.2 Occupational Health in numbers
1.3 The costs and benefits of healthy workers
2. Stress and Burnout in the workplace
2.1. The concepts of Psychosocial Risks, Stress and Burnout
2.2. Theoretical models of workplace stress and burnout
3. Workplace stress management
3.1. To diagnose workplace stress: the idea of a ?stress audit?
3.2. Strategies of workplace stress prevention and management
3.2.1. Organizational strategies
3.2.2. Individual strategies
4. Elaboration of a workplace stress management plan
In addition to strict compliance with the program regulation, the periodical evaluation method requires a minimum class attendance of 60% and:
- An assignment (individual or in group) with a weight of 30%;
- An individual test, with a weight of 70% and a minimum grade of 10 points.
Alternatively, the final exam, similarly to phase two exams, will account for 100% of the final grade, disregarding the continuous assessment component.
Title: Tetrick, L. E., & Winslow, C. J. (2015). Workplace stress management interventions and health promotion. Annual Review of Organizational Psychology and Organizational Behavior, 2(1), 583-603.
Ramos, M (2012). Stresse Organizacional. In A.L. Neves & R. Fortes da Costa (Coord.) Gestão de Recursos Humanos de A a Z. Lisboa: RH Editora.
Houdmont, J. & Leka, S. (2010). Occupational Health Psychology. Chichester, UK: Wiley-Blackwell.
Day, A. , Kelloway, E.K. & Hurrell Jr, J.J. (2014). Workplace Well-being: How to Build Psychologically Healthy Workplaces. Wiley-Blackwell.
Caetano, A.& Silva, S. A. (2011). Bem-estar e saúde no trabalho. In Lopes, M. P. Ribeiro, R. B., Palma, P. J. e Cunha, M. P. (eds), Psicologia Aplicada. Lisboa: Recursos Humanos Editora.
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Title: Recomenda-se a consulta do site do Health and Safety Executive: http://www.hse.gov.uk/stress/index.htm
Tangri, R. (2003). Stress costs, stress cures. Disponível em URL: www.Stress-Cures.com. [Acedido em 19 de Setembro de 2016]
Silva, S.A. & Tavares, S.M. (2012). Saúde e bem-estar no trabalho. In A. L. Neves e R. F. Costa (Coords.), Gestão de Recursos Humanos de A a Z. Lisboa: Editora RH. ISBN: 978-972-8871-41-3.
Ramos, M (2001). Desafiar o Desafio. Prevenção do Stresse no Trabalho. Lisboa: RH Editora.
Quick , J. C., & Tetrick, L. E. (Eds.) (2011). Handbook of occupational health psychology. Washington, DC: American Psychological Association.
Nielsen, K. (2013). How can we make organizational interventions work? Employees and line managers as actively crafting interventions. Human Relations, 66(8), 1029-1050.
Karasek, R, Theorell, T (1990). Healthy Work. Basic Books.
International Labour Organization (2014). Safety and health at work: A vision for sustainable prevention. Geneva: ILO.
Danna, K, & Griffin, RW (1999). Health and Well-Being in the Workplace: a review and synthesis of the literature. Journal of Management, Vol. 25, N.º 3, 357-384.
Cooper, C. (2011). Organizational Health and Wellbeing. (SAGE Library in Business and Management). London: Sage Publications.
Clarke, S., Probst, T. M., Guldenmund, F. W., & Passmore, J. (2015). The Wiley Blackwell Handbook of the Psychology of Occupational Safety and Workplace Health. John Wiley & Sons.
Bakker, A.B., Demerouti, E., & Sanz-Vergel, A.I. (2014). Burnout and work engagement: The JD-R approach. Annual Review of Organizational Psychology and Organizational Behavior, 1, 389-411.
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Health Tourism
At the end of the course, students should be able to:
1. Diagnose new demand segments of healthcare
2. Characterize new business models in medical tourism
3. Propose a differentiated project based on the new trends of the industry
1. Tourism and medical tourism
- Evolution and trends /perspectives and opportunities
- Health tourism and healthcare - critical factors of success
2. Medical tourism in the optical of hospital management
3. Medical tourism in the optical of the doctor
In addition to strict compliance with the program regulation, the continuous evaluation method requires a minimum class attendance of 60% and:
- An assignment (individual or in group) with a weight of 20%;
- An individual test, with a weight of 80% and a minimum grade of 10 points.
Alternatively, the final exam, similarly to phase two exams, will account for 100% of the final grade, disregarding the continuous assessment component.
Title: Circular n.º 05/2015 - informação sobre a obtenção de cuidados de saúde transfronteiriços e condições para o reembolso de custos
Circular n.º 04/2015 - divulgação dos formulários de Requerimento para Pedido de Autorização Prévia e Pedido de Reembolso
Circular Conjunta ACSS / DGS n.º 2 - Beneficiários de cuidados de saúde transfronteiriços ao abrigo da Lei n.º 52/2014, de 25 de agosto
Circular n.º 27/2014 - linhas de orientação para a adoção de medidas de restrição ao acesso a cuidados de saúde
Despacho n.º 11779/2014, de 5 de setembro - SPMS responsável pela cooperação em matéria de saúde em linha
Despacho n.º 1172/2014, de 9 de setembro de 2014 - INFARMED autoridade nacional responsável pela avaliação das tecnologias da saúde
Despacho n.º 11713/2014, de 9 de setembro de 2014 - Designa a ACSS como Ponto de Contacto Nacional para o Continente
Despacho n.º 11778/2014, de 5 de setembro - Requisitos para reconhecimento em Portugal da receita médica para dispositivos médicos
Despacho n.º 13163-C/2014 - Designa os membro da Comissão Nacional para os Centros de Referência
Despacho n.º 235-A/2014, de 7 de janeiro - Define as áreas de intervenção prioritárias para os Centros de Referência
Portaria n.º 194/2014, de 30 de setembro - Processo referente aos Centro de Referência Nacionais
Portaria n.º 191/2014, de 25 de setembro - Cuidados sujeitos a autorização prévia
Lei n.º 52/2014 de 25 de agosto -Estabelece normas de acesso a cuidados de saúde transfronteiriços e promove a cooperação em matéria de cuidados de saúde transfronteiriços, transpondo a Diretiva n.º 2011/24/UE, do Parlamento Europeu e do Conselho, de 9 de março de 2011, e a Diretiva de Execução n.º 2012/52/UE da Comissão, de 20 de dezembro de 2012.
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Title: Todd, Maria K. (2011). Medical Tourism Facilitator's Handbook. CRC Press.
Folhas de apoio disponibilizadas no decurso da unidade curricular.
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