The IT Infrastructures and Communications Services are available through their online contact point.
This service is exclusively for Iscte users, requiring authentication or a message sent from an Iscte account.
All service request and/or incidents are registered in the user support system for classification and ranking priority of response.
This contact point is designated in iAjuda and is available at https://iajuda.iscte-iul.pt/, or through institutional electronic mail at iAjuda@iscte-iul.pt.
The access credentials to iAjuda are the same as the credentials for the other services associated with your Iscte account (for example, Fénix, e-Learning or mail).
Concurrent to its online support, SIIC provides in-person support to users, in the SIIC Attendance Room, C7.04, located on floor 7 of Edifício II, between 09:00 and 18:00.
The in-person support is available by appointment within 24 hours.
Remote support is also offered through telephone contact: