Quality Policy and Strategy

Iscte's quality policy is based on sharing the mission, vision and strategic objectives of the institution. In this sense, Iscte assumes a set of strategic guidelines, objectives, actions, specific objectives, indicators and targets listed in the Strategic Plans.

Iscte assumes as an institutional value the permanent commitment to quality management and continuous improvement in all activities carried out at the Institution, having as its foundation thinking based on risks and opportunities, the applicable requirements of relevant stakeholders, as well as the material and human resources that provides.

In this sense, Iscte is committed to:

1. Promoting a culture of quality transversal to the various axes of the institutional mission: teaching and learning, research, transfer of knowledge to society, internationalization; 


2. Ensure the quality and continuous improvement of teaching and training provision, aligning students’ skills with the demands of advanced training and the job market; 


3. Consolidate teaching, research and transfer activities or service to the community; 


4. Foster the involvement and active participation of relevant internal and external stakeholders in the functioning of the institution, namely in the definition and design of processes and SIGQ Iscte, in accordance with the operating rules of the System's organizational structure, the Institution's management and accountability; 


5.  Permanently listen to the needs and expectations of relevant stakeholders, seeking to increase their satisfaction;


6. Ensure adequate communication and recognition of the SIGQ Iscte with interested parties;
   


7. Comply with all applicable legal, regulatory and normative requirements, and the adoption of the principle of transparency in all activities carried out within the scope of SIGQ Iscte;


8. Sediment an institutional culture of quality and self-responsibility based on regular self-evaluation, self-regulation and subsequent control of the implementation of improvements resulting from the evaluation, involving the various relevant stakeholders, promoting clear and active participation of students in this process; href="https://www.iscte-iul.pt/conteudos/iscte/qualidade/sistema-integrado-de-garantia-qualidade/54/sistemacao" target="_blank" rel="noopener noreferrer">SIGQ Iscte, in accordance with standards set at national and international level, which includes a set of procedures and mechanisms for monitoring and evaluating the activities carried out, in order to generate effective measures self-regulation that allows compliance with all internal and external requirements and continuous improvement of quality in its various components; |
   

Iscte's quality policy is reviewed, whenever necessary, to reflect the evolution of the System and changes arising from new forms of internal organization and the updating of standards and guiding principles.