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SIGQ Iscte's main objective is to promote the institution's excellence in all areas of activity. SIGQ Iscte is based on guidelines from national and international agencies and integrates the values and quality culture developed throughout Iscte's history. It is also governed by internationally recognized standards, such as ISO 9001 (quality management), ISO 14001 (environmental management), NP 4469 (social responsibility) and Sustainable Development Goals (SDGs). These standards cover the organizational processes of all Iscte services and organic units, helping Iscte maintain high standards of quality, sustainability and social responsibility in its operations.
The Iscte SIGQ underwent a major change with the adaptation and alignment to the Standards and Guidelines for Quality Assurance in the European Higher Education (ESG2015). With more than 10 years of quality certification, the system covers all aspects of the institutional mission and integrates semi-autonomous sustainability subsystems through the certification of environmental and responsibility benchmarks social
The System provides for the existence of semi-autonomous subsystems whenever these prove to be strategic and necessary for the proper functioning of the institution. Currently, the Iscte SIGQ is an integrated Quality and Sustainability.
It comprises the intervention of multiple actors at different organizational levels and with different degrees of responsibility. To ensure quality and sustainability management, it is necessary that the complexity of interactions in this regard between all stakeholders, and at different levels, is properly regulated and strategically oriented and monitored.
Iscte's quality policy gives the utmost importance to the participation of all relevant stakeholders, internal and external, in order to ensure that all of the Institution's processes respond to their needs and expectations.
The SIGQ organizational model Iscte is based on existing structural units and is specifically made up of: