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ATTENTION: this page has been automatically translated by Google Translate. This can have unexpected consequences and, therefore, we do not take responsibility for the result of that automatic translation.
OPENING HOURS AND ADMISSION
1. What are the Library’s opening hours?
Monday to Friday – 9AM to 9PM
Saturday – 10AM to 6PM
Sunday and public holidays – Closed
School holidays – Monday to Friday – 9AM to 5.30PM
Saturday – Closed
Sunday and public holidays – Closed
Opening hours are subject to change.
Please check the Library’s website before visiting our premises.
2. Do I need a library card to enter the Library and use its services?
No, if you are just visiting occasionally.
You only need a library card if you are an Iscte alumnus, student, lecturer or researcher, in order to pass through the turnstiles at the entrance and exit and to borrow books.
University students from other educational institutions are also entitled to a user card issued by the Iscte Library if their own university’s card cannot be used and if they are regular visitors to the Library.
3. Can former Iscte students use the Library?
Alumni continue to have access to the Library for on-site consultation of digital resources (with the exception of the Bloomberg database – see FAQ 22) and for borrowing printed documents to take home, in accordance with Article 9 of the current regulations.
4. Do students and staff from other universities have access to the Iscte Library?
The Iscte Library is open to all members of the academic and non-academic public who need to consult items from the collection that are not available online.
Students from other universities have access and may use the reading rooms. However, during exam periods there may be restrictions on access to the reading rooms for external students, as these are primarily intended for Iscte students.
BIBLIOGRAPHIC SEARCH AND RESOURCES
5. I cannot find the literature I am looking for; can the Library help me?
Yes. Please submit your enquiry, in as much detail as possible, to the Library’s Reference Service.
6. Can I search all the digital resources provided by the Library at the same time?
Yes. Use our integrated search service – IDS (Iscte Discovery Service) – which brings together all the information resources the Library offers its users.
7. I need help searching the databases; how should I request this?
You should direct your request for assistance to the Library’s Reference Service, which will refer you to the most suitable member of staff to provide it and arrange a time and date with you to carry this out.
8. I am a student/lecturer at Iscte but am currently unable to visit the Library. Is there an alternative to consulting books in person?
Yes, by searching across all the Library’s resources, you can use the filters to find e-books only.
BORROWING AND RETURNING BOOKS
9. How many items can I borrow at the same time, and for how long?
Undergraduate students and non-academic staff may borrow up to 3 items; Master’s and PhD students, researchers, academic staff and users with an agreement may borrow up to 6 items. The loan period for items is 10 days.
10. How many times can I renew the loan period for a book?
In accordance with current regulations, the maximum number of renewals per book is two, provided there is no reservation request for that book. You must renew the loan via your personal account in the Library catalogue.
11. I tried to reserve a book but was unable to do so, even though it was listed in the online catalogue as ‘available’. What should I do?
You can only reserve a document if it has been requested; if it is available for home loan, it cannot be reserved.
12. I need a book that the Library doesn’t have. Can you help?
If you are an Iscte student and the Library does not have a book from your course reading list or required for your assignment, there is a form entitled ‘Can’t find the book you need?’ where you can request its acquisition. The form is available on all three floors of the Library and online.
If you cannot wait for the book to be acquired, you can use the EIB (Interlibrary Loan) service by logging into your personal account in the Library catalogue. See the regulations here (Article 9(3)).
13. I am an Iscte student and need to borrow some books, but I am unable to visit the University in person. Can I ask a friend or family member to borrow them on my behalf?
Yes, provided you complete an authorisation form for home loans.
14. I live a long way from the University and am unable to return the borrowed book(s). Can I return them by post?
Yes, you can send them by registered post to the Library’s address, by the last day of the return deadline.
ISCTE REPOSITORY
15. How can I access Iscte theses or dissertations in digital format?
You can access Iscte’s theses and dissertations in digital format via the Iscte Repository.
16. I would like to view a Master’s dissertation or PhD thesis that is in the Iscte Repository, but I cannot open the file. What should I do?
Check at the bottom of the page to see the availability status of the document you wish to view; you may need to request permission directly from the author. Example.
If you are an Iscte student, lecturer or researcher, you should log in to your personal area of the Repository (top right-hand corner) using your institutional credentials. Before attempting to open the file, it is advisable to refresh the page (F5 key); if access is still restricted, you should use the ‘request a copy from the author’ function (bottom right-hand corner) and complete the relevant form. Access will depend solely on whether or not the author grants permission.
BOOKING OF SPACES, EQUIPMENT AND DATABASES FOR ON-SITE ACCESS
17. What is the “Iscte Library Online Booking System”?
The Library Booking System is the application that allows members of the Iscte community to make and manage their bookings for spaces, equipment and research workstations on the Bloomberg and Eikon/Datastream financial databases. Access is via your Fénix credentials.
18. I would like to book an individual research room in the Library. How do I do this?
Access the Library Booking System and select the desired day and time slot. On the day, go to the desk on the 1st floor, show your ID and state which office you have booked. You will be given the office key and should then check in at the booking terminal. When you leave, at the end of your booking period, check out and return the key to the same desk. See the rules for using these offices here.
19. Do I need to book a group study room?
In the 2022–23 academic year, it will no longer be necessary to book group study rooms via the Online Booking System.
These rooms are for the exclusive use of Iscte students. See the operating rules here.
20. Which databases can only be accessed on the Library premises?
Databases accessible on-site include the financial databases Eikon/Datastream and Bloomberg (exclusive to the Iscte community with active registration), the International Financial Reporting Standards (IFRS) and the Marktest resources, the Bareme Internet study and the Sales Index geomarketing application.
With the exception of the IFRS accounting standards, to access these databases, internal users must make a booking via the Online Booking System, whilst external users must send an email to biblioteca@iscte-iul.pt specifying the date and time (within opening hours) when they intend to visit the Library so that we can reserve a terminal for them.
21. I wish to consult the Eikon/Datastream and Bloomberg databases. Do I need to make a booking in advance?
Yes. In the Library’s booking system, you must select the desired financial database, the day and the desired time slot. On the day, go to the central desk on the 1st floor, show your ID and check in via the booking system. When your session is over, close any Excel spreadsheets you may have opened on the terminal and check out.
22. I am not a student, lecturer or researcher at Iscte. Can I access the Eikon/Datastream and Bloomberg databases?
No. Both databases can only be accessed by students, lecturers or researchers from the Iscte community.
23. Does the Library have laptops available for loan?
Yes. The Library has five laptops available for loan to Iscte students, but only within its premises.
To use these laptops, you must make a booking in advance via the Online Booking System.
USER TRAINING
24. I am an Iscte student. How can I find out about the training courses offered by the Library?
The training courses organised by the Library each year, as well as those organised directly by resource providers, are publicised via the institutional email, the website, the newsletter and Facebook.
Library training programme – regular schedule
1st semester – Oct/Nov
2nd semester – Feb/Mar.
For further information, please contact: formacao.biblioteca@iscte-iul.pt.
25. I registered but was unable to attend the training sessions I wanted. What should I do?
Please contact the Library via email at formacao.biblioteca@iscte-iul.pt.
DOCUMENT REPRODUCTION
26. Is it possible to photocopy, print or scan documents inside the Library?
Currently, the Library only offers the option to scan documents from the library’s collection or those on loan from other libraries under the EIB scheme, using the multifunction machine available in the public area. Users can scan documents free of charge on a self-service basis, and can save, share and access documents in a practical and environmentally friendly way.
When reproducing documents, users must comply with the provisions of the Code on Copyright and Related Rights and all applicable legislation; the Library accepts no liability for any breach of the law.
27. Can I photograph or scan the pages of a book using my own equipment?
Yes, under Law No. 31/2019 of 3 May, which regulates the use of digital devices for personal use and permits digital photography in public libraries and archives.
When reproducing documents, users must comply with the provisions of the Copyright and Related Rights Code and all applicable legislation; the Library accepts no liability for any failure to comply with the law.
