I. Conceptual dimensions of digital tools in social intervention
i.i Questioning the concept of E-Social Work / Digital Social Work
i.ii Digital social networks and other digital tools based on the Internet.
i.iii Social Big Data, Thich Data and Smart Data
i.iv Technology and Social Service: Internet of Things (IoT)
II. Models of social intervention with a focus on digital tools
ii.i Classic Digital Model: telephone counseling, electronic social networks, e-mail, and text messages.
ii.ii Comtemporary Digital Model: online counseling, video counseling, cybertherapy (avatar therapy), self-guided Web-based interventions, online Group Social Work, technological-based community intervention
III. Debates on digital social intervention in contemporary society
iii.i Presentation and discussion of experiences and projects at international level

The course has one evaluation modality: "Final evaluation".
The evaluation of the Curricular Unit consists of an individual written work on a topic related to digital tools in social intervention and which should be discussed with the teacher (maximum 8 pages).
or
Final Exam

Mandatory

Barfoed Matinel, E. (2019) Digital clients: An example of people production Social Work. Social Inclusion. Volume 7. 196-206
Rodríguez, M. D., & Ferreira, J. (2018). The contribution of the intervention in social networks and community social work at the local level to social and human development. European Journal of Social Work. https://doi.org/10.1080/13691457.2018.1423551
Lavié, A. H. & Lima Fernandez, A. I. (2018) New social intervention technologies as a challenge in social work: IFSW Europe perspective, European Journal of Social Work, 21:6
Castillo De Mesa, J. (2017) El Trabajo Social ante el reto de la transformación digital. Navarra: Thomson Reuters. Aranzadi
Mateo, A. E., Gómez Poyato M. J. & Marcuello Servós, C. (2018) e-Social work in practice: a case study, European Journal of Social Work, 21:6
López Peláez, A. & Marcuello-Servós, C. (2018) e-Social work and digital society: re-conceptualizing approaches, practices and technologies, European Journal of Social Work, 21:6

Optional

Wodarski, J. S., & Curtis, S. V. (2015). E-therapy for substance abuse and co-morbidity. In E-Therapy for Substance Abuse and Co-Morbidity. https://doi.org/10.1007/978-3-319-12376-9
Reamer, F. G. (2015). Clinical Social Work in a Digital Environment: Ethical and Risk-Management Challenges. Clinical Social Work Journal, 43(2), 120?132. https://doi.org/10.1007/s10615-014-0495-0
Reamer, F. G. (2019). Social Work Education in a Digital World: Technology Standards for Education and Practice. Journal of Social Work Education, 55(3), 420?432. https://doi.org/10.1080/10437797.2019.1567412
Raya Diez, E. (2018) e-Inclusion and e-Social work: new technologies at the service of social intervention, European Journal of Social Work, 21:6, 916-929
Oinas-Kukkonen, H., & Oinas-Kukkonen, H. (2013). The Palgrave Macmillan Humanizing the Web. Change and Social Innovation. https://doi.org/10.1057/9781137305701
Newman, K., Wang, A. H., Wang, A. Z. Y., & Hanna, D. (2019). The role of internet-based digital tools in reducing social isolation and addressing support needs among informal caregivers: A scoping review. BMC Public Health, 19(1), 1?12. https://doi.org/10.1186/s12889-019-7837-3
Mendhurwar, S., & Mishra, R. (2018). Emerging synergies between Internet of Things and social technologies. Journal of Global Information Technology Management, 21(2), 75?80. https://doi.org/10.1080/1097198X.2018.1462918
Mackrill, T. & Kirkegaard Ørnbøll, J. (2019) The MySocialworker app system ? a pilot interview study, European Journal of Social Work
López Peláez, A., Pérez García, R., & Aguilar-Tablada Massó, M. V. (2017). E-social work: building a new field of specialization in social work? European Journal of Social Work, 1457, 1?20. https://doi.org/10.1080/13691457.2017.1399256
Lauri, M. (2019) Mind your own business: technologies for governing social worker subjects, European Journal of Social Work, 22:2, 338-349
Herrmann, P. (2019) Technology and the future of work. The impact on labour markets and welfare states, European Journal of Social Work, 22:4, 728-730
Gillingham, P. (2018) Decision-making about the adoption of information technology in social welfare agencies: some key considerations, European Journal of Social Work, 21:4, 521-529
De la Fuente Robles, Y. M., & Martín Cano, M. del C. (2018). E-social work and at-risk populations: technology and robotics in social intervention with elders. The case of Spain. European Journal of Social Work, 1457, 1?11. https://doi.org/10.1080/13691457.2018.1423550
De la Fuente Robles, Y. & Martín Cano, M. C. (2019) E-social work and at-risk populations: technology and robotics in social intervention with elders. The case of Spain, European Journal of Social Work, 22:4, 623-633
Castillo De Mesa, J. Jacinto, L. G., López Peláez. A. & Palma García. M. O. (2019) Building relationships on social networking sites from a social work approach, Journal of Social Work Practice, 33:2, 201-215
Bezerra, I. A. (2007) Era Digital: Novos desafios para a prática do serviço social nas organizações não-governamentais. Florianopolis ? SC

"1 - Eco-social model:
- Conceptual dimensions
- Multifocal vision;
- Sustainable development Vs social sustainability;
2 - Levels of social intervention and of Social Work intervention:
- Interdisciplinary approach;
- Welfare Dimension Vs Social and Human Development;
- Human promotion;
- Community dimension of socio-local development;
- Socio-political dimension.
3 - The ecological issue:
- dimensions of ecological sustainability of the communities;
- methodology of social intervention of sustainability from community intervention programs;
- analysis of the social effects of the ecological crisis.
4- Social Work and ecological sustainability:
- integrated and participatory multi-level intervention for multidimensional approaches to individual-environment relations;
- social transition of the society;
- alternative intervention strategies, social advocacy and empowerment;
5 - Systemic Eco-social Social Work as:
- Global Ethical Challenges"

"Participated exhibition of the theoretical contents, with the support of the new technologies.
The classes will be collective spaces of debate of ideas and proposals promoting a constructive critical reflection, development and debate of topics related to the programmatic contents."

Mandatory

Rocha, H. & Ferreira, J. (2016). An Ecosocial Model for the sustainability of vulnerable communities. In Aila-Leena Matthies, Kati Närhi (Eds), The Ecosocial Transition of Societies – The contribution of Social Work and social policy (pp. 139–157). Abingdon-Oxford: Routledge, Francis & Taylor Group. ISBN 978-1472473493. | Rocha, H. (2016). Serviço Social e Ambiente – a sustentabilidade ecológica das comunidades socialmente vulneráveis. Tese de Doutoramento em Serviço Social, Lisboa: ISCTE-IUL. https://repositorio.iscte-iul.pt/handle/10071/11964 . | Molyneux, R. (2010). The Practical Realities of Ecosocial Work: Review of the Literature. Critical Social Work, 11(2), 1–8. | Kemp, S. (2011). Recentring Environment in Social Work Practice: Necessity, Opportunity, Challenge? British Journal of Social Work, 41(6), 1198–1210. | Coates, J., & Gray, M. (2012). The Environment and Social Work: An Overview and Introduction. International Journal of Social Welfare, 21(3), 230–238.

Optional

1. Active Methodologies: implementation of techniques such as Design Thinking and Project-Based Learning.
Use of Technologies.
2. Measuring and managing impact: Concepts and methodologies
Defining social and environmental impact.
Evaluation tools and techniques.
Case studies of evaluated projects.
3. Design of an impact measurement and management plan
Identifying indicators and metrics.
Definition of evaluation periods.
Develop measurement and management plans.
4. Different types lab: Ideation: participants learn to identify business opportunities and create creative solutions to existing problems.
Business Model Canvas: effective business models, allowing young people to understand how to structure their idea
Digital Marketing: publicising and promoting products or services using digital tools. Finance for Entrepreneurs:
5. Impact measurement and management reports
Reflecting on change and ongoing impact management.

Case Studies (80%) (individual or group work): Analysis of real case studies on the application of innovative practices in social and environmental interventions. Identification of good practices, challenges and suggestions for improvement. Objective: To assess the ability to apply theoretical knowledge to practical situations, to reflect critically and to propose innovative solutions.
Critical Thinking (20%) Description: Discussions and critical reflection on social challenges related to social innovation and the impact of interventions. These discussions will be based on experiences presented in class. Objective: To assess the ability to critically reflect and apply to practice.
This assessment structure ensures that students comprehensively develop the knowledge, skills and attitudes needed to apply innovative practices in social and environmental interventions. Case studies and group projects allow for the practical and integrated application of acquired knowledge, while hands-on workshops develop technical skills. Critical reflection ensures an understanding of the impact of interventions and the application of ethical principles. The assessment for this course does not include the possibility of an examination.

Mandatory

UN Global Compact (2022). SME Engagement Strategy. | Bonazzi, F. L. Z., & Zilber, M. A. (2014). Inovação e modelo de negócio: Um estudo de caso sobre a integração do funil de inovação e o modelo canvas. Revista Brasileira de Gestão de Negócios, 16(53). | Jacomossi, R. R., & Demajorovic, J. (2017). Fatores determinantes da aprendizagem organizacional para a inovação ambiental. Revista de Administração Contemporânea, 21(5). | Guide to Social Innovation (2013). European Commission. | Impact Transparency From The Ground Up. Practical guidance to ensure sustainability disclosure works for all (2024). GSG. | Carter, P. (2022). Portfolio-Level Impact Scoring: A Case Study of British International Investment. Impact Frontiers. | Antonelli, C. (2018). The evolutionary complexity of endogenous innovation: the engines of the creative response. Cheltenham, UK: Edward Elgar Publishing. | Keupp, M. M., Palmié, M., & Gassmann, O. (2012). The strategic management of innovation, 14(4), 367–390.

Optional

Part I:
Public Policy Analysis
a. Policies and Politics
b. Government Institutions and Political Actors
c. Public Policy Design and Policymaking
Political Process: The Public Policy Cycle
Policy Agenda Setting
a. Fundamental Concepts
b. Multiple Streams Model, Punctuated Equilibrium, and Others
Policy Formulation
a. Problem Definition
b. Objective Formulation
c. Outcomes, Effectiveness, and Efficiency
Multilevel Governance and Multilevel Policy Formulation
Implementation, Error, and Learning
a. Top-down and Bottom-up Approaches
b. Organizational Processes
c. Learning from Implementation
Part II:
Introduction to Design Thinking
The Power of Why
Storytelling and Preparing the Mind
The Idea Generation Process and Overcoming Resistance
Mind Mapping
What Impresses and What Works
Designing Communication that Moves People
Creative Thinking and Digital Transformation

The assessment of this curricular unit consists of:

Throughout the semester with individual assignments, in accordance with the guidelines provided on the e-learning platform, as example:
a) Policy analysis/formulation report (60%)
b) Video recorded by the student to present final reflections and observations on the main learning topics (40%).

or

By exam, which consists of an individual assignment, in accordance with the guidelines provided on the e-learning platform:

a) Policy analysis/formulation report (60%)
b) Video recorded by the student online to present final reflections and observations on the main learning topics (40%).

Mandatory

Smith, Catherine (2018), Writing Public Policy 5th Edition. New York, Oxford University Press
Peters, B. G. (2018). Policy problems and policy design. Edward Elgar Publishing
Kraft, M. E., Scott R. F. (2018). Public Policy.6th Edition. T. Oaks, CQPress
Knoepfel, Peter, Corrine Larrue, Frédéric Varone, e Michael Hill (2007). Public Policy Analysis. Bristol, Polity Press University of Bristol
Kingdon, J. W. (2014), Agendas, Alternatives, and Public Policies.2nd Edition. Harlow. Pearson
Dye, T. R. (2017). Understanding Public Policy.15th Edition. Boston. Pearson
Cairney, P., Heikkila, T., & Wood, M. (2019). Making policy in a complex world. Cambridge University Press
Cairney, P. (2020). Understanding Public Policy.2nd Edition. London, Red Globe Press
Capella, A. (2018). Formulação de Políticas Públicas . Brasilia: ENAP
Birkland, T. (2016). An Introduction to the Policy Process.4th Edition. N. York, Routledge
Anderson, J. (2010). Public Policymaking.7th Edition. Belmont. Cengage

Optional

Zittoun, P. (2021). A abordagem pragmática das políticas públicas. Sociologia política da ação pública: teorias, abordagens e conceitos. Brasília: Enap.
Weible, Christopher M., and Paul A. Sabatier. Theories of the policy process. 4th Edition. New York. Routledge, 2018.
Rodrigues, M. L. e Silva, P. A. (org.) (2013), Políticas públicas para a Reforma do Estado, Coimbra, Almedina;
Rodrigues, M. L. (2014). O modelo das etapas e a análise das políticas públicas. A. Serrano, C. Rodrigues, F. Balsa, J. Nogueira, J. Malheiro, L. Araújo, M. Rodrigues, M. Matroca, M. Coelho, P. Ministro, R. Pimpão, R. Silva, R. Carvalho, S. Rodrigues, T. Alves: Exercícios de Análise de Políticas Públicas, Imprensa Nacional-Casa da Moeda, Lisboa, 17-34.
Ordóñez-Matamoros, Gonzalo (2013). Manual de Análisis y Diseño de Políticas Públicas, Bogotá, Universidade Externaso
Mota, L. F. (2020). Estudos de implementação de políticas públicas: uma revisão de literatura. Sociologia, Problemas e Práticas, (92), 133-150.
Moran, M, Martin Rein, e Robert Goodin (2008), The Oxford Handbook of Public Policy, Oxford, Oxford University Press.
Knill, Christoph, e Jale Tosun (2020). Public Policy: A New Introduction. Londres. Red Globe Press McConnell, A., & t Hart, P. (2019). Inaction and public policy: understanding why policymakers ?do nothing?. Policy sciences, 52(4), 645-661.
Howlett, Michael (2019). The Policy Design Primer. Choosing the Right Tools for the Job. New York, Routledge;
Hill, Michael (2005). The Public Policy Process. 4th Edition. London. Longman.Kim, C., & Nam, K. Y. (2021). Policy Puzzle Game: making policy ideas feasible and acceptable in policy co-design. CoDesign, 1-18.
Emmendoerfer, M. L. (2019). Inovação e empreendedorismo no setor público. Brasília. ENAP. Faria, C. A. P. (2022). O Movimento das Políticas Públicas Baseadas em Evidências: uma radiografia crítica. BIB-Revista Brasileira de Informação Bibliográfica em Ciências Sociais, 1(97).
Crow, D., & Jones, M. (2018). Narratives as tools for influencing policy change. Policy & Politics, 46(2), 217-234.
Capano, G., & Howlett, M. (2020). The knowns and unknowns of policy instrument analysis: Policy tools and the current research agenda on policy mixes. Sage Open, 10(1).
Cairney, P. (2018). Three habits of successful policy entrepreneurs. Policy & Politics, 46(2), 199-215.
Cairney, P. (2016). The politics of evidence-based policy making. Londres. Palgrave Macmillan.
Bemelmans-Videc, M. L., Rist, R. C., & Vedung, E. O. (Eds.). (2011). Carrots, sticks, and sermons: Policy instruments and their evaluation (Vol. 1). Transaction Publishers.
Araújo, L., & Rodrigues, M. D. L. (2017). Modelos de análise das políticas públicas. Sociologia, problemas e práticas, (83), 11-35.
Anderson, S. E., DeLeo, R. A., & Taylor, K. (2020). Policy entrepreneurs, legislators, and agenda setting: information and influence. Policy Studies Journal, 48(3), 587-611.
Acciai, C., & Capano, G. (2021). Policy instruments at work: A meta?analysis of their applications. Public Administration, 99(1), 118-136.

"1. Principles of innovation and social sustainability:
- Definition and philosophy of social innovation.
- Social sustainability and its impact on communities.
- The role of social work in promoting sustainability.
2. Theories of social change:
- Theoretical models of social change.
- Social innovation as a driver of change.
- Case studies of successful practices.
3. Developing innovative strategies:
- Leading to Impact.
- Managing resources and strategic partnerships.
4. Public Policy and Social Innovation:
- Analysis of public policies in national and international contexts.
- The role of policy in the promotion of social innovation.
- Advocacy and participation.
5. Ethics and social responsibility in innovation:
- Ethical challenges in innovation and social changes.
- Corporate social responsibility practices.
- Inclusion and equity in social interventions."

"The teaching and learning methods are linked to the pedagogical model with the aim of providing students with a comprehensive and practical training:
1. Theoretical classes - promoting the study and development of concepts and new terminology in social work.
2. practical and motivational workshops - developing skills. Students will have the opportunity to experiment and apply techniques and develop skills in leadership and team empowerment. Activities with social innovation professionals and analysis of public policy implementation dynamics linked to intervention strategies will enable students to acquire skills in the areas of impact and social innovation.
3. Case Studies - The analysis of real-world case studies is a powerful methodology for linking theory and practice. Students will analyze concrete examples of social innovation projects, identifying good practices and challenges faced. This methodology promotes critical thinking and problem-solving skills, encouraging students to think outside the box and apply their acquired knowledge in real-world contexts.
4. Group Dynamics - As a central component of this unit, this unit promotes collaboration and the integrated application of ideas in a reflective manner. Students will work together to develop ideas that demonstrate the practical application of innovation concepts in social intervention. This methodology not only increases technical skills, but also develops teamwork, communication, and leadership skills.
5. Ethical Discussions - Ethical discussions are incorporated into theoretical classes and case studies to ensure understanding and application of ethical principles related to social and environmental innovation, fostering responsible professionals who are aware of the impact on the lives of people in their communities."

Mandatory

(i) Baines, S., Brummel, A., Bugarszki, Z., Cox, G., De Bell, L., De Droogh, L., … & Tilma, I. (2024). Social Work and Social Innovation: Emerging Trends and Challenges for Practice, Policy and Education in Europe. | (ii) Belchior-Rocha, H. (2024). Social Work – Perceptions for a New Era. Intechopen. | (iii) Matos, P. V., Lopes, J. D., & De Muylder, C. F. (Eds.). (2019). Inovação social: casos na comunidade de países de língua portuguesa. Almedina. | (iv) Adams, R., Payne, M., & Dominelli, L. (2017). Social work: Themes, issues and critical debates. Social Work, 1–416. | (v) Capucha, L., & Caramelo, S. (2024). Planeamento e avaliação de políticas públicas. Edições Almedina.

Optional

"1. Innovation and social sustainability as producers of knowledge for intervention.
2. Theoretical, methodological and ethical references for the development of innovation and social sustainability projects.
3. Diagnosis of challenges and opportunities for innovation and social sustainability.
4. Planning and development of innovation and social sustainability projects
5. Methods and tools for project evaluation
6. Communication and presentation of projects and results."

"The project work in innovation and social sustainability will be assessed by a jury based on the project written and presented by each student, with the main evaluation elements being
1. Innovation and social sustainability project.
2. Presentation and public discussion of the project.

The evaluation of the project work includes both the technical and scientific quality of the report and the communication and public defense skills of the student. The main criteria for evaluating the project are: the innovation of the proposed solutions, assessing the originality, relevance and impact of the ideas developed; the quality and organization of the report, including the clarity and coherence of its structure; the theoretical framework and methodological strategy and the logic between the different sections of the project; and the presentation of ethically responsible solutions, particularly in the area of social and environmental sustainability. The presentation and public discussion of the project will assess the student's ability to effectively communicate the main elements of the project, defend the work, justify the methodological choices, present the results obtained and discuss the proposed solutions, responding critically to the choices made during the development of the project and to the questions or comments raised."

Mandatory

(i) Casquilho-Martins, I., & Fialho, J. (Orgs.) (2024). Planeamento da Intervenção Social: conceção, ação e avaliação. Edições Sílabo | Capucha, L. (2008). Planeamento e avaliação de projectos: guião prático. Lisboa: DGIDC. | (ii) Campenhoudt, L. (2003). Introdução à análise dos fenómenos sociais. Lisboa: Gradiva. | (iii) Burgess, R. (2001). A pesquisa de terreno. Oeiras: Celta. | (iv) Bryman, A. (2012). Social Research Methods. Oxford: OUP. | (v) Babbie, E. (1989). The practice of social research. Belmont: CWP.

Optional